Module 3: Knowledge Check Welcome to your Module 3- Knowledge Check What are the 3 types of vocal tones? Professional, warm, direct Professional, Positive, Assertive Positive, Warm, Mean None How do you actively listen? Always let the customer finish. Pay attention and comprehend what the customer is saying. Catch on to what the prospect is about to say and then respond before they finish. Always explain what your question means, as soon as you start to hear the prospect speak. None Which vocal queue would best stir up emotion during your sales pitch in order to draw your customer in? Pitch Excitement Articulation None Which type of tone has a negative effect? Warm Direct/Assertive Professional None Which of the following is something that EasyGeo does not offer as a benefit to their customers? Exposure over aps Monthly reporting analytics Leads None Time's up
