Module 3: Knowledge Check Welcome to your Module 3- Knowledge Check What are the 3 types of vocal tones? Professional, warm, direct Professional, Positive, Assertive Positive, Warm, Mean How do you actively listen? Always let the customer finish. Pay attention and comprehend what the customer is saying. Catch on to what the prospect is about to say and then respond before they finish. Always explain what your question means, as soon as you start to hear the prospect speak. Which vocal queue would best stir up emotion during your sales pitch in order to draw your customer in? Pitch Excitement Articulation Which type of tone has a negative effect? Warm Direct/Assertive Professional Which of the following is something that EasyGeo does not offer as a benefit to their customers? Exposure over aps Monthly reporting analytics Leads Time is Up!