Funeral and Cemetery Final – Easy Geo Training

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Funeral directors tend to be argumentative and impatient.

True

False

None

Why will funeral directors specialize in funerals for one religious faith?

It makes doing business far easier and streamlined

They do not need to learn anything other than what they know about their own religion

Everybody in their area practices the same religion, so there is no need to provide funeral services for any other religions

This is untrue. Funeral directors will work with clients of many religions and cultures

None

What is another name for a mausoleum designed to hold cremated remains?

Mortoleaum

Crematorium

Columbarium

None of the above

None

If you were trying to sell to a funeral director, your main focus should be on how advertising will help their business.

True

False

None

Which are good words to use while talking to a funeral or cemetery director?

Support, sacrifice, honor, compassion

Support, sacrifice, anger, honor

Support, honor, sacrifice, compression

None

In order to receive the VA burial benefit, the deceased Veteran must be buried in a national or Veteran cemetery.

True

False

None

Which of the following is not a responsibility of a cemetery?

Prepare the burial site

Keep burial records

Placing flowers on a gravesite

Provide general maintenance to the gravesite

Obtain necessary licenses to bury the body

None

As a sales agent, which of the following is a good statement to make to a funeral director? (Select all that apply)

Through our marketing within the Veteran community, we can advertise that you work closely with the local VFW.

We are looking for a respectful and compassionate funeral home that will treat our Veterans with the honor they deserve.

With an advertisement on the television at the post, we can get the word out that you have an understanding of the VA burial benefit.

We can make sure the Veterans at the local VFW choose you the next time one of their fellow servicemen passes away.

As a sales agent what are good questions to ask a potential cemetery director client? (Select all that apply)

Did you know that some Veterans are eligible for an allowance from the VA to help with burial costs?

Do you know of some good florists?

Did you know that the spouse or dependent of a Veteran can also qualify for VA burial benefits?

The maximum VA burial benefit available is $734.

True

False

None

While talking to Jimmy, a funeral director who works closely with the Veterans at the VFW down the road, you notice there is an American Legion a mile and a half further down the road. What is the best thing for you to say?

It is great that you are already working with Veterans. I am sorry for wasting your time.

Well, it seems like you have already got everything under control. Thank you for your time.

It is great that they know about you at the VFW, but how about we get your name out in front of the Vets at the American Legion down the road?

None of these would be any help

None

What are things that are or can be done with a loved one's crematory ashes?

They can be made part of a coral reef

They can be pressed into a diamond

They can be spread over a special place

All of the above

They can be pressed into a diamond or spread over a special place, but not made a part of a coral reef

None

Real Name

Phone Name

Unit Name

Email Address

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