Heating and Air Final You're talking to the owner of an HVAC company who expresses his dislike for services like Angie's List, Yelp, etc. because of their rating systems. What should you say? Our rating system is 0 to 10, and all out companies are 10s We do not rate companies. We guarantee your ad will be viewed. You can buy more rating points for $1000 each All three of the above None of the above None You are talking to George, an HVAC business owner who is a Veteran himself. Which information below would help you connect with George? Tell him Veterans should always support other Veterans and we guarantee we'll get more Veterans in contact with him We will get him in contact with a large number of other Veterans who need his services now Thank him for his service, and explain that you're trying to help other hard-working service members get in touch with his business Al of the above None of the above None When talking to an HVAC company owner it is important to understand how the season might affect his or her business so that you can create strong rebuttals. True False None All experienced HVAC technicians will be able to do all of the following except what? Changing filters on an air-conditioning unit Installing a new thermostat for the heating/cooling unit Installing a new city-owned breaker-box Checking the heating and air-conditioning ductwork for leaks The HVAC profession deals with all of the following except: Furnaces Exhaust Vents Air Conditioners Electric Stove Tops Air Pressurization None What does HVAC stand for? Heaters, Ventilation, and Air-Conditioning Heating, Vent Systems, and Air-Conditioning Heating, Ventilation, And Cooling Heating, Ventilation, and Air-Conditioning None HVAC technicians are just like handymen and do not require any specialized training. True False None As a sales agent, what is the best way to rebuttal an HVAC owner's objection due to lack of money? We can invoice you out 60 days. How does that sound? If you did not have money, you would not be in business. We can get you started, and when you see results you can pay then None of the above None John is an HVAC company owner. He tells you that he is worried about possible competition in his area. You tell him that he will be the only HVAC company with their ad showing in his area. Did you do the right thing? Yes, he will be a good exclusive customer and you will bypass all HVAC leads in the customer's area No. Expect a call from the office you don't want explaining the error of your ways It depends on whether or not you checked to see if ther was other HVAC companies on the site in his area None What can we do to help the HVAC client with his business? Gurantee them the highest ratings on sites like Angie's List Promote their business to specific demographics Call local Veterans and give them the company's information Get rid of all other HVAC sponsors on the VNN website None The typical cost of an HVAC repair is between $120 and $600 for labor. True False None What are the bad things that can happen if a person decides to do their own HVAC work without proper training or permits? (Select all that apply) The local jurisdiction can levy huge fines They may need to call an HVAC company to fix their Fixes If the work is bad enough, the house can be condemned The HVAC Mechanical Code guarantees the work Smaller HVAC companies get most of their new business through referrals and word-of-mouth. True False None Which of the following are things that an HVAC technician deals with? (Check all that apply) Pressurization Air Exhaust Air Intake System Configurations A good HVAC technician can help a homeowner do which of the following: Make sure air is circulating properly Help prevent energy loss Maintain proper humidity levels in the home Maintain proper air pressure in the home All of the above None There are relatively few HVAC companies competing for space in the heating and cooling market. True False None A qualified HVAC repair technician will not know when special permits are required to complete a repair. True False None Why can talking about hard work be helpful? Because everyone likes to complain about how hard they work Because it shows empathy for the fact that the HVAC worker works hard, and may allow you to connect with them Because we want to make sure the HVAC technician is working hard when we call Because if they are working hard they are willing to spend a lot of money None What is the equation for success for most HVAC companies? Hard Work = More Work and More Money More Business = Happy Customers and More Profit Happy Customers = More Business and More Profit More Customers = Happy Customers and More Work None Real Name Phone Name Unit Name Email Address Time's up Posted on August 24, 2019April 24, 2020 By admin
