Heating and Air Final

Which of the following are things that an HVAC technician deals with? (Check all that apply)

You are talking to George, an HVAC business owner who is a Veteran himself. Which information below would help you connect with George?

Smaller HVAC companies get most of their new business through referrals and word-of-mouth.

What can we do to help the HVAC client with his business?

A qualified HVAC repair technician will not know when special permits are required to complete a repair.

You're talking to the owner of an HVAC company who expresses his dislike for services like Angie's List, Yelp, etc. because of their rating systems. What should you say?

When talking to an HVAC company owner it is important to understand how the season might affect his or her business so that you can create strong rebuttals.

As a sales agent, what is the best way to rebuttal an HVAC owner's objection due to lack of money?

The typical cost of an HVAC repair is between $120 and $600 for labor.

There are relatively few HVAC companies competing for space in the heating and cooling market.

What does HVAC stand for?

A good HVAC technician can help a homeowner do which of the following:

The HVAC profession deals with all of the following except:

All experienced HVAC technicians will be able to do all of the following except what?

John is an HVAC company owner. He tells you that he is worried about possible competition in his area. You tell him that he will be the only HVAC company with their ad showing in his area. Did you do the right thing?

What is the equation for success for most HVAC companies?

What are the bad things that can happen if a person decides to do their own HVAC work without proper training or permits? (Select all that apply)

HVAC technicians are just like handymen and do not require any specialized training.

Why can talking about hard work be helpful?

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